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Acknowledgements
Amendment Notes
Introduction
1.1 KEY CONCEPT: Problem-Solving Approach to Communications Tasks
1.2 Conventions and Characteristics
1.3 Understanding the Rhetorical Situation
Suzan Last; Candice Neveu; and Robin L. Potter
1.4 Case Studies: The Cost of Poor Communication
1.5 Writing Processes
2.1 What is Generative AI?
2.2 GenAI Terminology--A Primer
2.3 Critical Issues in GenAI
2.4 Using and Choosing GenAI Tools
2.5 GenAI Prompting
Robin L. Potter
3.1 KEY CONCEPT: Reader-Centred Writing
3.2 Inclusive writing
3.3 Communicating with Precision
3.4 Writing To Persuade
3.5 The Importance of Verbs
4.1 KEY CONCEPT: Readability
4.2 Headings
4.3 Lists
4.4 Figures and Tables
4.5 Style Tips: Revising to Enhance Readability
5.1 Equity, Diversity, and Inclusion: Terminology
1. 5.2 EDI in the Canadian Workplace
Tricia Nicola Hylton
5.3 Indigenous Peoples: Building Communication Competence
5.4 Intercultural Communication
6.1 Team Project Management Tools and Strategies
Suzan Last and Candice Neveu
6.2 Five Models for Understanding Team Dynamics
6.3 Collaborative Writing
6.4 Peer Review Essentials
7.1 Research Terminology
7.2 Finding and Evaluating Research Sources
7.3 Defining the Scope of your Project
7.4 Human Research Ethics
7.5 Stakeholder Engagement and Consultation
8.1 Writing a Summary
8.2 Integrating Evidence into Your Writing
8.3 Referring to Authors and Titles
8.4 Creating a References List
8.5 Frequently Asked Questions
9.1 Correspondence Formats and Conventions
9.2 Message Structure
9.3 Positive and Neutral Messages
9.4 Negative Messages
9.5 Persuasive Messages
9.6 Instructions
10.1 Organizing and Formatting Business Reports
10.2 Proposals
10.3 Recommendation Reports and Feasibility Studies
10.4 Progress Reports
10.5 Sustainability reporting
tombartsiokas
11.1 Building Confidence as a Presenter
Monika Smith and Suzan Last
11.2 Developing Presentation Skills
Suzan Last; Monika Smith; and Robin L. Potter
11.3 Designing Your Presentation
Suzan Last and Robin L. Potter
11.4 Presenting as a Team
11.5 Presenting Virtually
A1: Indigenous Peoples: A Brief History
A2: Towards Truth and Reconciliation
B1: Finding a Job
B2: Résumés and Cover Letters
B3: Online Applications
B4: Interviewing Skills
C1: Transitional Words and Phrases
C2: Sentence Structure
C3: Punctuation Matters
C4: Writing Comparisons
Learning Objectives
In this appendix, read about the following topics:
A1: Indigenous History
A2: Truth and Reconciliation
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Communication Essentials for Business Copyright © 2019 by Suzan Last (Original Author) Robin L. Potter (Adapter) Tricia Nicola Hylton (H5P) is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.