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Acknowledgements
Amendment Notes
Introduction: What is Technical Communication?
1.1 KEY CONCEPT: Problem-Solving Approach to Communications Tasks
1.2 Conventions and Characteristics
1.3 Understanding the Rhetorical Situation
Suzan Last; Candice Neveu; and Robin L. Potter
1.4 Case Studies: The Cost of Poor Communication
1.5 Writing Processes
2.1 What is Generative AI?
2.2 GenAI Terminology—A Primer
2.3 Critical Issues in GenAI
2.4 Using and Choosing GenAI Tools
2.5 GenAI Prompting
Robin L. Potter
3.1 KEY CONCEPT: Reader-Centred Writing
3.2 Inclusive writing
3.3 Communicating with Precision
3.4 Writing To Persuade
3.5 The Importance of Verbs
4.1 KEY CONCEPT: Readability
4.2 Headings
4.3 Lists
4.4 Figures and Tables
4.5 Style Tips: Revising to Enhance Readability
5.1 Equity, Diversity, and Inclusion: Terminology
5.2 EDI in the Canadian Workplace
Tricia Hylton
5.3 Indigenous Peoples: Building Communication Competence
5.4 Intercultural Communication
6.1 Team Project Management Tools and Strategies
Suzan Last and Candice Neveu
6.2 Five Models for Understanding Team Dynamics
6.3 Collaborative Writing
7.1 Research Terminology
7.2 Finding and Evaluating Research Sources
7.3 Defining the Scope of your Project
7.4 Human Research Ethics
7.5 Stakeholder Engagement and Consultation
8.1 Writing a Summary
8.2 Integrating Evidence into Your Writing
8.3 Referring to Authors and Titles
8.4 Creating a References List
8.5 Frequently Asked Questions
9.1 Formatting Technical Documents
9.2 Correspondence: Text Messages, Emails, Memos, and Letters
9.3 Instructions
9.4 Standard Operating Procedures (SOPs)
9.5 Technical Descriptions and Definitions
10.1 Creating an Outline
10.2 Incident and Inspection Reports
10.3 Proposals
10.4 Recommendation Reports and Feasibility Studies
10.5 Progress Reports
10.6 Lab Reports
10.7 Sustainability reporting
11.1 Building Confidence as a Presenter
Monika Smith and Suzan Last
11.2 Developing Presentation Skills
Suzan Last; Monika Smith; and Robin L. Potter
11.3 Designing Your Presentation
Suzan Last and Robin L. Potter
11.4 Presenting as a Team
11.5 Presenting Virtually
A1: Indigenous Peoples: A Brief History
A2: Towards Truth and Reconciliation
B1: Finding a Job
B2: Résumés and Cover Letters
B3: The Online Application Process
B4: Interviewing Skills
C1: Transitional Words and Phrases for College Writing
C2: Sentence Structure
C3: Punctuation Matters
C4: Writing Comparisons
C5: Peer Review Essentials
Learning Objectives
Learn about the following topics:
A1: Indigenous History
A2: Truth and Reconciliation
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Technical Writing Essentials Copyright © 2019 by Suzan Last (Original Author) Robin L. Potter (Adapter) Tricia Nicola Hylton (H5P) is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.