9. COMMUNICATING TECHNICAL INFORMATION
Technical communication involves the routine transmission of information that enables technical personnel to perform their routine tasks. Just as the literary genre of poetry contains many forms — such as sonnets, haiku, epics, limericks, etc., — each with its own set of rules and conventions, technical writing also contains many forms, and each form has some conventions that must be observed. These forms and conventions include
This chapter discusses the formatting of technical documents, including reports, using recognized conventions. It also introduces routine correspondence along with technical information types.
Chapter 9 Learning Objectives
In the following sections, you will learn about general format, structure, and content expectations. You will learn to
9.1 Format Documents using recognized conventions for document design
9.2 Create effective Correspondence: Text Messages, E-mails, Letters, and Memos that help you achieve your goals
9.3 Apply principles of organization, parallelism, and enumeration to create Instructions
9.4 Create Standard Operating Procedures using standardized methods
9.5 Convey understandable technical information using Technical Descriptions and Definitions
