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Chapter 1

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Chapter 2

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Chapter 3

1. International Trade Administration: US Department of Commerce Website, accessed August 1, 2017. http://tse.export.gov/tse/MapDisplay.aspx.
2. “Globalization took hits in 2016; will 2017 lead to more?” http://www.denverpost.com/2017/01/01/globalization-2016-and-2017/, January 1, 2017.
3. “How Venezuela Ruined Its Oil Industry”, https://www.forbes.com/sites/rrapier/2017/05/07/howvenezuela-ruined-its-oil-industry/#4a066087399d, May 7, 2017.
4. 17Mike Collins, “The Pros and Cons of Globalization,” Forbes, https://www.forbes.com, May 6, 2015.
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7. “WTO Technical Notes,” https://www.wto.org/english/res_e/booksp_e/anrep_e/wtr10_tech_notes_e.pdf, accessed July 17, 2017.
8. “EC and Certain Member States—Large Civil Aircraft,” https://www.wto.org, accessed June 25,2017.
9. “Facts about NAFTA: Statistics and Accomplishments,” https://www.thebalance.com/facts-aboutnafta-statistics-and-accomplishments-3306280, July 7, 2017.
10. “Mexico Nominal Hourly Wages in Manufacturing,” https://tradingeconomics.com, accessed June 25, 2017; Julie Hirschfeld Davis, “Trump Sends NAFTA Renegotiation Notice to Congress,” The New York Times, http://www.nytimes.com, May 18, 2017; Kate Linthicum, “What Happened When Factory Jobs Moved from Warren, Ohio, to Juarez, Mexico,” Los Angeles
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13. “Is Europe Outperforming the US?” World Economic Forum, https://www.weforum.org/agenda/2015/10/is-europe-outperforming-the-us/, October 30, 2015.
14. Mark Scott, “Google Fined $2.7 Billion in E.U. Antitrust Case,” The New York Times, http://www.nytimes.com, June 26, 2017.
15. “EU Makes Coke Throw Open Fridges,” BBC, http://news.bbc.co.uk, June 22, 2005.
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17. “McDonald’s Sells Control of China Business to Citic, Carlyle,” Bloomberg News, https://www.bloomberg.com/news/articles/2017-01-09/mcdonald-s-sells-control-of-chinabusiness-to-citic-carlyle, January 9, 2017.
18. “Famous Failures in China,” http://www.1421.consulting, February 2, 2016.
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Chapter 4

1. Tara Siegel Bernard, “Building a Luxury Retail Business on the Web,” The Wall Street JournalSmall Business, July 12, 2005, p. B4; Pearl Paradise corporate website,
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Cooperation,” Daman Prakash, www.uwcc.wisc.edu.
3. Joyce Lee, “Hyundai Motor to Begin Production at Fifth China Factory in August,” Thomson Reuters, July 18, 2017; Jin, Hyunjoo, and Samuel Shen, “Hyundai Motor to Build Two New Plants in China Instead of One: Sources,” Thomson Reuters, accessed August 17, 2017; Seon-Jin Cha, “Hyundai Forms China Joint Venture,” The Wall Street Journal, June 22, 2005, p. B4.
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5. Thomas Content, “With acquisition of Tyco, Johnson Controls will become global ‘one-stop shop’ for building controls,” Journal Sentinel, January 25, 2016, http://archive.jsonline.com, (accessed August 17, 2017); Johnson Control Media Center, http://www.johnsoncontrols.com (accessed August 17, 2017); Brian Steinberg, “AT&T Opens New Advertising Unit in Advance of Time Warner Merger,” Variety, August 4, 2017, (August 6, 2017).
6. Christina Mercer, “We List the Most Notable Tech Acquisitions of 2017, So Far,” ComputerworldUK,https://www.computeruk.com, December 12, 2017.
7. Gemma Acton, “Number of Global M&A Deals Tumbles in Q1 2017 While Overall Value Rises,” CNBC,https://www.cnbc.com, accessed August 6, 2017.
8. Harry R. Webber, “UPS to Buy Trucking Company Overnight for $1.25 Billion to Expand Its Freight Business,” USA Today, May 17, 2005, p. 6B.
9. Kevin J. Delaney, “Google to Buy Urchin Software, Provider of Data for Advertisers,”Wall Street Journal, March 29, 2005, p. B4.
10. Koh Gui Qing and Greg Roumeliotis, “Apollo Global Braves LBO Rout with $7 Billion ADT Deal,” Reuters,https://www.reuters.com, accessed August 6, 2017.
11. Laurie J. Flynn, “Oracle Acquiring Another Big Rival,” San Diego Union–Tribune, September 13, 2005, p. C1.
12. Joe McDonald, “Yahoo Buys Stake in China’s No. 1 Web Shopping Firm,” Associated Press, San Diego Union- Tribune,August 12, 2005, p. C1.
13. Greg Petro, “Amazon’s Acquisition of Whole Foods Is About Two Things: Data and Product,” Forbes,http://www.forbes.com, accessed March 31, 2018; Kate Taylor, “Here Are All the
Changes Amazon Is Making to Whole Foods,” Business Insider, www.businessinsider.com, March 2, 2018.
14. Tom Hals and Jessica DiNapoli, “Brookfield Business Partners to Buy Westinghouse for $4.6 Billion,” Reuters,https://www.reuters.com, January 4, 2018.
15. Brad Gevurtz, “’Fasten Your Seat Belt’: There’s Going to Be a Dealmaking Bonanza in 2017,” Business Insider,www.businessinsider.com, accessed August 6, 2017.
16. Home Instead corporate website, http://www.homeinstead.com, accessed August 17, 2017; “Cost Analysis,” Care Advantage, 2017 (August 17, 2017)
17. “Cost Comparisons,” http://sarahcare.com, accessed August 17, 2017; “Sarah Adult Day Services,” Franchise Zone,http://www.entrepreneur.com/franzone/ (May 31, 2006).
18. Judy Kneiszel, “Millennials’ Next Frontier: Franchising,” QSR, http://www.qsr.com, accessed March 31, 2018); Danny Rivera, “The Impact of Millennials on the Franchise Industry,”
International Franchise Association, https://www.franchise.org, accessed March 31, 2018.
19. Stephanie Clifford, “What You Need To Know Now,” Inc. Magazine, September 2005, p. 27.
20. Laura Shin, “Why the New Retirement Involves Working Past 65,” Forbes, https://www.forbes.com, accessed August 17, 2017.
21. “M&A Statistics,” Institute for Mergers, Acquisitions, and Alliances, https://imaa-institute.org, accessed August 17, 2017.

Chapter 5

1. Shannon McMahon, “Stepping into a Fortune,” San Diego Union-Tribune, April 5, 2005, p. C4.
2. Dashel Pierson, “10 Things You Should Know about Surfing in the Olympics,” Surfline, http://www.surfline.com, August 5, 2016.
3. Steve Chapple, “Reef Brand’s Co-founder Eyes the Horizon,” San Diego Union Tribune, https://www.sandiegouniontribune.com, December 13, 2013.
4. Andrew Morse, “An Entrepreneur Finds Tokyo Shares Her Passion for Bagels,” The Wall Street Journal, October 18, 2005, p. B1.
5. Barbara Farfan, “Amazon.com’s Mission Statement”, The Balance. April 15, 2018, https://www.thebalance.com/amazon-mission-statement-4068548.
6. “About StartupNation,” https://startupnation.com, accessed February 1, 2018; Jim Morrison, “Entrepreneurs,” American Way Magazine, October 15, 2005, p. 94.
7. Martha Irvine, “More 20-Somethings Are Blazing Own Paths in Business,” San Diego UnionTribune, November 22, 2004, p. C6.
8. Keith McFarland, “What Makes Them Tick,” Inc. 500, October 19, 2005, http://www.inc.com.
9. Ibid.
10. Adapted from “They’ve Founded Million Dollar Companies and They’re not Even 30,”https://www.inc.com/30-under-30.
11. McFarland, “What Makes Them Tick.”
12. “The Kauffman Index,” http://www.kauffman.org, accessed February 2, 2018.
13. Andrew Blackman, “Know When to Give Up,” The Wall Street Journal, May 9, 2005, p. R9.
14. Michelle Prather, “Talk of the Town,” Entrepreneur Magazine, February 2003, http://www.entrepreneur.com.
15. Brian Headd (2010). “An Analysis of Small Business and Jobs,” U.S. Small Business Administration, Office of Advocacy. Retrieved from: https://www.sba.gov/sites/default/files/files/an%20analysis%20of%20small%20business%20and%20jobs(1).pdf

Chapter 6

1. Source: US DOT Form 41 via BTS, Schedules P12 and T2.
2. Matthew C. Klein, “Traders Appreciate United Airlines Commitment to ‘Cost Efficiency Targets’,” Financial Times, https://ftalphaville.ft.com, April 10, 2017; Robert Silk, “UPDATED:
JetBlue Founder Neeleman Working on New Company,” Travel Weekly, http://www.travelweekly.com, July 31, 2017; Karsten Strauss, “When CEOs Get Demoted (By Companies They Founded),” Forbes, https://www.forbes.com, March 28, 2013.
3. I-Chun Chen, “Sketchers Hires Former Disney and Mattel Exec as CFO,” L. A. Biz, https://www.bizjournals.com, November 15, 2017.
4. Christina Cheddar, “Famed Retailer Mickey Drexler Leaving CEO Job at J. Crew,” CNBC, https://www.cnbc.com, June 5, 2017; John Kell, “J. Crew CEO Mickey Drexler Steps Down,” Fortune, http://fortune.com, June 5, 2017; Vanessa Friedman and Julie Creswell, “Mickey Drexler Steps Down as Chief of J. Crew, Ending an Era,” The New York Times, https://www.nytimes.com, June 5, 2017; Steven Solomon, “J. Crew Struggles with Its ‘Great Man’ Dilemma,” The New York Times, https://www.nytimes.com, June 10, 2015; Julia Boorstin.
“Mickey Drexler’s Second Coming,” Fortune, May 2, 2005, p. 101.
5. Boorstin, “Mickey Drexler’s Second Coming.”
6. Hallie Busta, “Q&A: Former Autodesk CEO Carol Bartz on the Past, Present and Future of Construction Tech,” http://www.constructiondive.com, March 29, 2017; David Bank, “Autodesk
Stages Revival,” Wall Street Journal, August 19, 2005, p. B3.
7. Richard Levick, “Crisis Contingency Planning, Risk Assessment Vitally Important in Today’s Climate,” Forbes,https://www.forbes.com, November 16, 2017.
8. Trip Advisor website, https://www.tripadvisor.com/ShowUserReviews-g147320-d149920-r526998919-San_Juan_Marriott_Resort_Stellaris_Casino-San_Juan_Puerto_Rico.html, accessed November 15, 2017.
9. San Juan Marriott website, http://www.marriott.com/hotels/travel/sjupr-san-juan-marriott-resortand-stellaris-casino/, accessed November 15, 2017.
10. Jeffery Garten, “Jack Welch: A Role Model for Today’s CEO,” Business Week (September 10, 2001).
11. Ghazal Hashemipour, “A.G. Lafley: A Look Back at the Career of the Most Successful CEO in P&G History,” Chief Executive, https://chiefexecutive.net, June 13, 2016; Jennifer Reingold, “P&G Chairman A.G. Lafley Steps Down—For Good, This Time?” Fortune, http://fortune.com, June 1, 2016; Nancy Brumback, “6. A.G. Lafley, Chairman and CEO, Procter & Gamble
Company,” Supermarket News, July 25, 2005.
12. Linda Hill, Greg Brandeau, Emily Truelove, and Kent Linebeck, Collective Genius (Boston: Harvard Business Review Press, 2015).
13. Carol Hymowitz, “Middle Managers Are Unsung Heroes on Corporate Stage,” Wall Street Journal, September 19, 2005, p. B1.
14. Andrew S. Grove 1936-2016, Intelcom, https://newsroom.intel.com/news-releases/andrew-sgrove-1936-2016/, accessed September 16, 2017.)
15. “How the Best Are Measured,” Great Place to Work, https://www.greatplacetowork.com, accessed October 30, 2017.
16. Oscar Raymundo, “5 Reasons Googlers Think It’s the Best Place to Work,” Inc., https://www.inc.com, accessed November 11, 2017.
17. “Fortune 100 Best Companies to Work For 2017,” Fortune.com, http://fortune.com/bestcompanies/google/, accessed October 30, 2017.
18. Megan Bruneau, “Overcome ‘Analysis Paralysis’ and Execute on Your Idea: 5 Tips from Ollie Cofounder Gabby Slome,” Forbes, https: www.forbes.com, November 19, 2017.
19. Elliot Mest, “6 Ways That Hotels Can Prevent, Prepare for Crisis Situations,” Hotel Management, https://www.hotelmanagement.net, November 15, 2017.
20. Rajiv Joseph, “More Than the Usual Opening Night Jitters,” The New York Times, https://www.nytime.com, November 26, 2017.
21. Ibid.
22. This section is adapted from Vivian Giang, “The 7 Types of Power That Shape the Workplace,” Business Insider,http://www.businessinsider.com, July 31, 2013.
23. Andrew White, “Put Data and Analytics at the Heart of Your Digital Business,” Gartner Blog Network,https://blogs.gartner.com, November 20, 2017,
24. David J. Parnell, “Robert Romanoff of Levenfeld Pearlstein: Real Change Requires Leadership, Not Consensus,” Forbes, http://www.forbes.com, November 6, 2017; “Matthew W. Schuyler,” HiltonWorldwide.com, accessed September 16, 2017.
25. Richard Lewis, “How Different Cultures Understand Time,” Business Insider, http://www.businessinsider.com, June 1, 2014.

Chapter 7

1. Thomas Colson, “At Least 12 Banks Are Moving Some Operations from London to Dublin after Brexit,” Business Insider,http://www.businessinsider.com, June 30, 2017; Peter S. Goodman, “Europe’s Economy, After 8-Year Detour, Is Fitfully Back on Track,” The New York Times,https://www.nytimes.com, April 29, 2016.
2. Julie Conroy, “Top 10 Trends in Retail Banking & Payments, 2017: Data Analytics Differentiate,” http://aitegroup.com, accessed September 7, 2017.
3. Andre Bourque, “12 Top Fintech Companies to Watch,” Entrepreneur,https://www.entrepreneur.com, February 28, 2017.
4. Jim Marous, “Top 10 Retail Banking Trends and Predictions for 2017,” The Financial Brand, https://thefinancialbrand.com, accessed September 7, 2017.
5. Paul Maplesden, “8 PayPal Alternatives for Your Online Business,” https://www.sitepoint.com, accessed September 7, 2017; “Pros and Cons of Mobile Check Deposit,” Consumer
Reports,https://www.consumerreports.org, accessed September 7, 2017.

Chapter 8

1. Gary P. Pisano, “You Need an Innovation Strategy,” Harvard Business Review, https://hbr.org, accessed October 10, 2017.
2. Panos Mourdoukoutas, “Corning Beats Apple,” Forbes, https://www.forbes.com, July 9, 2017.
3. Janis O’Dwyer, “5 Accounts Receivable & Collection Statistics That Should Scare You,” https://www.yaypay.com, March 30, 2017.
4. Susan Kelly, “Credit Management Technology Plays Catch-Up,” Treasury & Risk,http://www.treasuryandrisk.com, March 20, 2017.
5. Jason Bramwell, “CFOs More Likely to Outsource Accounting and Finance Projects,” Accounting Web,https://www.accountingweb.com, accessed October 10, 2017.
6. Joshua Kennon, “How to Calculate Inventory Turnover/Turns from the Balance Sheet,” The Balance,https://www.thebalance.com, February 28, 2017.
7. Peter McKay, “Why Going Public Doesn’t Make Sense Right Now,” Fortune, http://fortune.com, September 13, 2017; Brandon Kochkodin, “Blue Apron Is the IPO Bust of the
Decade,” Bloomberg,https://www.bloomberg.com, August 10, 2017.
8. Chris Taylor, “The Best 11 Dividend Stocks for 2017,” Fortune, http://fortune.com, December 2016.
9. Jessica E. Vascellaro, “Apple Pads Investor Wallets,” The Wall Street Journal, https://www.wsj.com, accessed October 10, 2017.
10. Suzanne Woolley, “TD Ameritrade Jumps into Price War with Fidelity and Schwab,” Bloomberg,http://www.bloomberg.com, February 27, 2017.
11. “2016 Year in Review,” https://www.sifma.org, accessed October 10, 2017.
12. Ibid.
13. “Markets Diary: Closing Snapshot,” The Wall Street Journal, http://www.wsj.com, accessed October 11, 2017; “NYSE 2016 Year in Review,” https://www.nyse.com, accessed October 11,
2017.
14. “Non-U.S. Issuers Data,” https://www.nyse.com, accessed October 11, 2017.
15. “NASDAQ 2017/2016 Monthly Volumes,” http://www.nasdaq.com, accessed October 11, 2017.
16. “NASDAQ’s Story,” http://business.nasdaq.com, accessed October 12, 2017.
17. “NASDAQ’s Listing Markets,” http://business.nasdaq.com, accessed October 12, 2017.
18. Jeff Desjardins, “Here Are the 20 Biggest Stock Exchanges in the World,” Business Insider,http://www.businessinsider.com, April 11, 2017; Jeff Desjardins, “All of the World’s Stock
Exchanges by Size,” Visual Capitalist, http://money.visualcapitalist.com, February 16, 2016.
19. “Indian Sensex Stock Market Index” and “Indian GDP Annual Growth Rate,” https://tradingeconomics.com, accessed October 12, 2017.

Chapter 9

1. “Lexus Rises to the Top in Customer Satisfaction,” Automotive News, http://www.autonews.com, August 25, 2015.
2. “What Is Customer Retention?” Customer Insight Group, https://www.customerinsightgroup.com, April 20, 2017.
3. Anna Nicolaou, “How Streaming Saved the Music Industry,” Financial Times, https://www.ft.com, January 16, 2017.
4. Catalin Zorzini, “Infographic: An Analysis of Online Shopping Habits of Men & Women,” https://ecommerce-platforms.com, accessed October 8, 2017.
5. “Nielsen Announces Launch of National Television Out-of-Home Measurement Service,” http://www.nielsen.com, October 24, 2016.
6. Gary Hamel and Nancy Tenant, “The Five Requirements of a Truly Innovative Company,” Harvard Business Review,https://hbr.org, April 27, 2015.
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