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Acknowledgements: eCampusOntario
Introduction
Unit 1: Communicating in the Digital Age
Unit 2: The Communication Process
Unit 3: Troubleshooting Miscommunication
Key Takeaways: Professional Communication
Unit 4: Teamwork
Unit 5: Conflict Resolution Strategies
Unit 6: Group Meetings and Web Conferencing
Unit 7: Non-verbal Communication
Unit 8: Ethical Behaviour in Business
Unit 9: Business Etiquette
Key Takeaways: Group Communication and Business Etiquette
Unit 10: Intercultural Communication
Unit 11: Equity, Diversity, and Inclusion: Terminology
Unit 12: EDI in the Canadian Workplace
Tricia Hylton
Unit 13: Indigenous Peoples: Building Communication Competence
Unit 14: Decolonizing the Canadian Workplace
Unit 15 - What is Generative AI? (new)
Unit 16: GenAI Considerations
Unit 17: GenAI Terminology: A Primer
Unit 18: Using and Choosing GenAI Tools
Unit 19: GenAI Prompting
Unit 20 Workflow and GenAI Co-Creation (new)
Unit 21: Knowing Your Purpose for Writing
Unit 22: Analyzing your Audience
Unit 23: Selecting Appropriate Channels
Key Takeaways: The Writing Process, Part 1: Prewriting
Unit 24: Choosing a Research Methodology
Unit 25: Locating Credible Sources
Unit 26: Using Source Text: Quoting, Paraphrasing, and Summarizing
Unit 27: Documenting Sources in APA Style
Key Takeaways: The Writing Process 2: Researching
Unit 28: Choosing an Organizational Pattern
Unit 29: Outlining Your Message
Unit 30: Standard Business Style
Unit 31: Inclusive Writing
Unit 32: Effective Document Design
Unit 33: Sentences and Paragraphs
Key Takeaways: The Writing Process 3: Drafting
Unit 34: Emailing
Unit 35: Netiquette and Social Media
Unit 36: Texting and Instant Messaging
Key Takeaways: Electronic Written Communication
Unit 37: Letters
Unit 38: Memos
Unit 39: Proposals
Key Takeaways: Traditional Written Communication
Unit 40: Information Shares, Action Requests, and Replies
Unit 41: Complaints and Claims
Unit 42: Negative Messages
Unit 43: Persuasive Messages
Unit 44: Goodwill Messages and Recommendations
Key Takeaways: Routine Correspondence
Unit 45: Report Objective: Informational and Analytical
Unit 46: Report Organization
Unit 47: Report Type and Function: Informal Report
Unit 48: Report Type and Function: Formal Report
Unit 49: Report Parts: Informal and Formal
Unit 50: The SlideDeck Report
Unit 51: Sustainability Reporting
Unit 52: Presentations: An Overview
Unit 53: Informative and Persuasive Presentations
Unit 54: Delivering a Presentation
Unit 55: Visual Aids
Unit 56: Graphic Illustrations and The Infographic
Key Takeaways: Presentations
APP A1: Towards Truth and Reconciliation
APP A2: Indigenous Peoples: A Brief History
APP B1: The Job Search Process
APP B2: Resumes and Cover Letters
APP B3: The Online Application Process
APP B4: Interview Skills
APP C1: Substantial Revisions
APP C2: Proofreading for Mechanics
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Communication@Work Copyright © 2019 by Jordan Smith is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.