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Acknowledgements: eCampusOntario
Introduction
Unit 1: Communicating in the Digital Age
Unit 2: The Communication Process
Unit 3: Troubleshooting Miscommunication
Key Takeaways: Professional Communication
Unit 4: Teamwork
Unit 5: Conflict Resolution Strategies
Unit 6: Group Meetings and Web Conferencing
Unit 7: Non-verbal Communication
Unit 8: Ethical Behaviour in Business
Unit 9: Business Etiquette
Unit 10: Intercultural Communication
Unit 11: Equity, Diversity, and Inclusion: Terminology
Unit 12: EDI in the Canadian Workplace
Tricia Hylton
Unit 13: Indigenous Peoples: Building Communication Competence
Unit 14: What is Generative AI?
Unit 15: GenAI Considerations
Unit 16: GenAI Terminology: A Primer
Unit 17: Using and Choosing GenAI Tools
Unit 18: GenAI Prompting
Unit 19: Knowing Your Purpose for Writing
Unit 20: Analyzing your Audience
Unit 21: Selecting Appropriate Channels
Key Takeaways: The Writing Process, Part 1: Prewriting
Unit 22: Choosing a Research Methodology
Unit 23: Locating Credible Sources
Unit 24: Using Source Text: Quoting, Paraphrasing, and Summarizing
Unit 25: Documenting Sources in APA Style
Key Takeaways: The Writing Process 2: Researching
Unit 26: Choosing an Organizational Pattern
Unit 27: Outlining Your Message
Unit 28: Standard Business Style
Unit 29: Inclusive Writing
Unit 30: Effective Document Design
Unit 31: Sentences and Paragraphs
Key Takeaways: The Writing Process 3: Drafting
Unit 32: Emailing
Unit 33: Netiquette and Social Media
Unit 34: Texting and Instant Messaging
Key Takeaways: Electronic Written Communication
Unit 35: Letters
Unit 36: Memos
Unit 37: Proposals
Key Takeaways: Traditional Written Communication
Unit 38: Information Shares, Action Requests, and Replies
Unit 39: Complaints and Claims
Unit 40: Negative Messages
Unit 41: Persuasive Messages
Unit 42: Goodwill Messages and Recommendations
Key Takeaways: Routine Correspondence
Unit 43: Report Objective: Informational and Analytical
Unit 44: Report Organization
Unit 45: Report Type and Function: Informal Report
Unit 46: Report Type and Function: Formal Report
Unit 47: Report Parts: Informal and Formal
Unit 48: The SlideDeck Report
Unit 49: Sustainability Reporting
Unit 50: Presentations: An Overview
Unit 51: Informative and Persuasive Presentations
Unit 52: Delivering a Presentation
Unit 53: Visual Aids
Unit 54: Graphic Illustrations and The Infographic
Key Takeaways: Presentations
APP A1: Towards Truth and Reconciliation
APP A2: Indigenous Peoples: A Brief History
APP B1: The Job Search Process
APP B2: Resumes and Cover Letters
APP B3: The Online Application Process
APP B4: Interview Skills
APP C1: Substantial Revisions
APP C2: Proofreading for Mechanics
Business proposals target a specific audience.
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Communication@Work Copyright © 2019 by Jordan Smith is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.