Key Takeaways: Professional Communication

Key Takeaways

• Use an array of dominant communications technology to maintain a competitive advantage, and know when to put it all away in favour of in-person communication.
• Being an effective professional involves knowing how to avoid miscommunication by upholding one’s responsibilities in the communication process towards the goal of ensuring proper understanding.
• As a cyclical exchange of messages, the goal of communication is to ensure that you’ve moved an idea in your head into someone else’s head so that they understand your idea as you understood it.
• The communication process has five steps: idea formation, encoding, channel selection, decoding and feedback.
• Anything that interferes with clear communication is called noise.
• Noise can interfere with each step of the communication process.