Chapter 2: Group Communication and Business Etiquette
Overview
Almost every posting for a job opening in a workplace location lists teamwork among the required skills. Why? Is it because every employer writing a job posting copies other job postings? No, it’s because every employer’s business success absolutely depends on people working well in teams to get the job done. A high-functioning, cohesive, and efficient team is essential to workplace productivity anywhere you have three or more people working together. Effective teamwork means working together toward a common goal guided by a common vision, and it’s a mighty force when firing on all cylinders. “Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has” (Sommers & Dineen, 1984, p. 158).
In this last chapter, we will cover:
- Teamwork
- Conflict Resolution Strategies
- Group Meetings and Web Conferencing
- Non verbal-communication
- Ethical Behaviour in Business
- Business Etiquette
